Shipping Information
At Cheap Thicketly Store, we are committed to delivering your orders promptly and efficiently. Here’s what you need to know about our shipping process:
- Order Processing Time: 1-2 business days.
- Standard Shipping: Delivered via DHL or FedEx, typically within 10-15 business days after dispatch. Shipping fee: $12.95.
- Free Shipping: Available for orders over $50, delivered via EMS, typically within 15-25 business days after dispatch.
Please note that delivery times may vary depending on your location and any customs delays.
Returns & Exchanges
We want you to be completely satisfied with your purchase. If you are not, we offer a straightforward returns and exchanges process. Please review our policies below:
Eligibility for Returns & Exchanges
To be eligible for a return or exchange, your item must be:
- Unused and in the same condition as when you received it.
- In its original packaging.
- Accompanied by proof of purchase.
Non-Returnable Items: Due to their specialized nature and potential for damage during return shipping, the following items are non-returnable:
- Bed Preparation Tools
- Greenhouse and Tunnel Supplies
- Seeders
Return & Exchange Process
- Contact Us: Email us at [email protected] within 15 days of receiving your order. Include your order number, the item(s) you wish to return or exchange, and the reason for the return or exchange.
- Receive Instructions: We will provide you with detailed instructions on how to return the item(s), including the return address and any necessary forms.
- Ship the Item: Package the item securely and ship it to the provided address. We recommend using a trackable shipping service to ensure the item reaches us safely.
- Wait for Processing: Once we receive your returned item, we will inspect it and process your return or exchange within 5 business days.
Refund Process
Upon approval of your return, your refund will be processed and a credit will be applied to your original method of payment within 7-10 business days. Please note that shipping costs are non-refundable.
Exchange Process
If you are exchanging an item, we will ship the new item to you once we receive and inspect the returned item. You will not be charged additional shipping fees for the exchange.
Return & Exchange Request Template
Use the following template to request a return or exchange:
Subject: Return/Exchange Request - Order #[Your Order Number]
Body:
Dear Cheap Thicketly Store,
I would like to request a return/exchange for the following item(s) from my order #[Your Order Number]:
[Item Name]
[Item Name]
The reason for the return/exchange is: [Reason for Return/Exchange].
Please provide me with the necessary instructions to proceed.
Thank you,
[Your Full Name]
[Your Email Address]
[Your Phone Number]
Contact Us
If you have any questions or need further assistance, please do not hesitate to contact us at [email protected]. We are here to help!
Thank you for shopping with Cheap Thicketly Store. We appreciate your business and are committed to providing you with a secure and enjoyable shopping experience.